Grievance Redressal Policy

Founding Partner Program Notice — This Platform is currently operated by an independent founder as part of its Founding Partner Program. Company registration details will be published here once the platform is incorporated. Until then, references to 'the Company' shall mean 'the Platform' operated by the Founder.

As required by the IT Act, 2000 and the Consumer Protection (E-Commerce) Rules.

Grievance Officer

Purajit Pandey — our Grievance Redressal channel (see Contact page) — the Contact page

Process

1. Submit a complaint via the in-app form or email
2. Acknowledgement within 24 hours
3. Resolution within 15 days
4. If unresolved, escalate to the Consumer Grievance Redressal Commission

Categories

• Charging issues
• Refund disputes
• Partner-related complaints
• Privacy concerns
• Payment issues